Shipping Policies

Currently Ultimate Garden Bench ships only to the continental USA. All garden benches are shipped Fedex or UPS Ground service or in some cases, by freight truck. No shipping charges or handling fees are added to your purchase. The price you see is what you pay at checkout. A physical address must be provided for delivery. Please inspect your garden bench before signing for receipt of your order and  note any damage to your shipment. This must be noted for claims of damage in shipping.

Return Policies

At Ultimate Garden Bench we work to ensure that our customers are satisfied with their purchases and shopping experience. All products are guaranteed to be free from defective materials and workmanship. If you should receive a defective or damaged product you may return it for replacement or refund under the following guidelines:
1. You must inspect your delivery BEFORE signing the delivery receipt as damages in shipping have to be filed with the delivery service. 
2. If you receive a damaged, defective, or incorrect item you must make a claim with customerservice@ultimategardenbench.com within 48 hours of delivery.  Include your name, order number and a brief description of the reason for the claim. A Return Merchandise Authorization will be issued with instructions for returning the merchandise.
3. Returns must be shipped in the original packaging.

If you are not satisfied with your garden bench you may return it for a refund within 30 days. A 20% restocking fee will apply. Please contact customerservice@ultimategardenbench.com for a Return Merchandise Authorization. Include your name, order number and a daytime phone where you can be reached. The product must be returned in the original packaging.

Backorder Policies

Damaged Goods Policies

If you should receive your delivery in damaged condition, please note the damage on the delivery receipt and make sure the driver records it. Notify customerservice@ultimategardenbench.com within 48 hours of delivery including your name, order number, daytime phone number and a photo of the damage. We will contact you via email or phone with a Return Merchandise Authorization number and instructions for returning the garden bench. Save the packaging as the garden bench must be returned in the original packaging. If the shipping carton is in good condition but the garden bench is damaged or defective, see the Return Policy for instructions.

We can be reached via e-mail at: customerservice@UltimateGardenBench.com

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.